Introduction

This Privacy Policy describes how Mala Online Shope and its affiliates (collectively “Mala Online Shope”, “we”, “our”, “us”) collect, use, share, protect or otherwise process your information or personal data through our website https://temp.malaonlineshope.com/ (hereinafter referred to as the “Platform”).

You may browse certain sections of the Platform without registering with us. We do not offer any product or service outside India and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information, or availing any product or service offered on the Platform, you expressly agree to be bound by this Privacy Policy, the Terms of Use, and applicable laws of India. If you do not agree, please do not use or access the Platform.

Collection of Information

We collect your personal data when you use our Platform, services, or otherwise interact with us. This includes personal information provided during sign-up or usage such as name, date of birth, address, mobile number, email ID, and identity or address proof.

With your consent, we may collect sensitive personal data such as bank account details, credit or debit card information, other payment instruments, or biometric information in accordance with applicable law.

You may choose not to provide certain information by opting out of specific services. We may track user behaviour, preferences, and transaction information on an aggregated basis. Where third-party partners collect your data directly, their privacy policies shall apply.

We never ask for debit/credit card PINs, net banking passwords, or mobile banking credentials. If you receive such a request claiming to be from us, report it immediately to law enforcement.

Usage of Information

We use your personal data to provide services, assist sellers and partners, fulfill orders, enhance customer experience, resolve disputes, detect fraud, conduct research, and communicate offers and updates. You may opt out of marketing communications where applicable.

Access to certain services may be restricted if required permissions are not granted.

Sharing of Information

We may share personal data internally with our group entities and affiliates, sellers, logistics partners, payment providers, and service partners to provide our services.

We may disclose personal data to government or law enforcement agencies if required by law, to enforce legal rights, or prevent fraudulent or illegal activity.

Security Precautions

We adopt reasonable security practices to protect your personal data from unauthorized access, misuse, or loss. However, data transmission over the internet cannot be guaranteed as fully secure.

Users are responsible for safeguarding their login credentials and account information.

Data Deletion and Retention

You may delete your account through profile settings or by contacting us. Account deletion may be delayed due to pending services, disputes, or legal obligations.

We retain personal data only for as long as necessary for lawful purposes. Anonymised data may be retained for research and analytics.

Your Rights

You may access, update, rectify, or correct your personal data using the tools available on the Platform.

Consent

By using the Platform, you consent to the collection, storage, processing, and sharing of your personal data in accordance with this Privacy Policy. You may withdraw consent by contacting the Grievance Officer, subject to verification and applicable law.

Changes to this Privacy Policy

We may update this Privacy Policy periodically. Please review it regularly to stay informed of any changes.

---

Grievance Officer

Owner: Sakshi krishna

Phone: 7004030056

Email: hsingh170478@gmail.com

Working Hours: Monday – Friday (09:00 AM – 06:00 PM)